Customer Testimonials

(Translated by Google) Excellent (Original) Excelente

My husband and I are returning customers because every time we schedule our appointments, we always get excellent customer service, detailed information for our vehicles issues/problems, and the scheduling is quick and easy. Abel is one of the best mechanics I’ve seen in years very knowledgeable and caring for his customers. Thank you Mazda crew you are all awesome!!

Kim was the best. So helpful and understanding thank you Kim

I came in 45 minutes before my appointment and was welcomed warmly by Kim. The guys got my oil and air filters changed efficiently.

I dealt with Abel and he was very helpful,nice, and professional. I needed a fob because when I bought my car from another dealership it only had one fob. Dealership ( Auto Nation) wouldn’t get us another one. My car started to stall and not start. Abel got tests done , fixed our messed up fib because it was under manufacture warranty, bout another fib and they said I needed a new battery also. Great service.

I’ve been there multiple times and it’s always been good. Staff is professional respectful no issues and I recommend any person to go there and get work done. Great place

My car was genuinely about to fall apart so I took it in for a diagnostic. Abel found everything that was wrong, fixed it and even gave me a new windshield wiper! Such amazing service, Abel was very communicative, and with the laundry list of services I needed to get done, was able to get my car back to me quickly. Now my car is driving just like it did when I first bought it and I couldn’t be happier!!! After this I’m not going anywhere else for my auto maintenance needs!!

Amazing service, quick and employees are very helpful and kind

I had a great experience with Abel as my technician. He was courteous and professional. Laura was very polite and kind thank you both for helping with my vehicle.

Great service all around Abel is great

Great service the whole event. Good communication. Thank you Kim

I hadn't been there in a while. The service department was excellent. Extremely friendly and kept me updated. I will definitely be back.

Great service!!

The technician who worked on the car, Christian, was great. He gave a detailed explanation of what he had done. However the Service Advisor, Kim, seemed shocked when we showed up, even though I had scheduled the appointment online . Additionally, I asked that the technician address a couple of other things, but she seemed to dismiss it , stating that the car was new so it shouldn't have those issues. I am assuming that the two additional items weren't even related to the tech, because he didn't even mentioned them in his review.. After our car service was ... Read More

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Google - Jun 25, 2026

The technician who worked on the car, Christian, was great. He gave a detailed explanation of what he had done. However the Service Advisor, Kim, seemed shocked when we showed up, even though I had scheduled the appointment online . Additionally, I asked that the technician address a couple of other things, but she seemed to dismiss it , stating that the car was new so it shouldn't have those issues. I am assuming that the two additional items weren't even related to the tech, because he didn't even mentioned them in his review.. After our car service was completed, we drove off, only to call back to service to say what I complained about was still happening. I was told that she was busy and that I would receive a call back, but I never received one.

Second time coming here, no issues. Everything is explained well, more details given in the print-out. Waiting space might be smaller than others but it was clean and stacked with snacks. L

Scheduling was easy over the phone. Got my oil change done pretty fast. Everyone was nice and informative of my car and deals I wish I knew sooner. great experience

⭐☆☆☆☆ I have been a loyal customer of Ingram Park Mazda’s service department for approximately 10 years, which makes this experience especially disappointing. On June 5, 2026, I brought my 2016 Mazda6 in for an oil change and purchased their oil change package. As part of the visit, Mazda completed a Full Circle Inspection Report and marked the cooling system green, indicating there were no visible leaks or damage under the hood or underneath the vehicle. I was also advised to schedule a coolant fluid exchange, which I did for the following week. When I returned for the coolant service, I was unexpectedly told ... Read More

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Google - Jun 19, 2026

⭐☆☆☆☆ I have been a loyal customer of Ingram Park Mazda’s service department for approximately 10 years, which makes this experience especially disappointing. On June 5, 2026, I brought my 2016 Mazda6 in for an oil change and purchased their oil change package. As part of the visit, Mazda completed a Full Circle Inspection Report and marked the cooling system green, indicating there were no visible leaks or damage under the hood or underneath the vehicle. I was also advised to schedule a coolant fluid exchange, which I did for the following week. When I returned for the coolant service, I was unexpectedly told by a different technician that there was a coolant leak. The technician’s note stated: “Inspect & found coolant leak from back of head.” I immediately questioned how a significant leak could suddenly appear just days after my vehicle had passed an inspection with no cooling system concerns noted. During the entire week between appointments, my vehicle never overheated, never displayed a warning light, and showed no obvious signs of a coolant leak. Service Advisor Abel Castro repeatedly told me the leak was severe, that the vehicle was unsafe to drive, and that I needed to have it towed. He also discussed financing options for the nearly $7,000 repair estimate before I had even obtained a second opinion. I repeatedly stated that I wanted a second opinion, but I felt pressured to authorize a major repair based on limited evidence. The photos provided by the technician did not clearly identify the alleged leak source, and unlike previous visits, no inspection video was provided. Because I was told the vehicle was unsafe to drive, I had it towed home and hired an independent mechanic to inspect it. The mechanic performed a cooling system pressure test that held approximately 16 PSI and was unable to identify a coolant leak or verify the urgent repair recommendation. What concerns me most is the inconsistency. Mazda’s inspection report showed no visible cooling system issues on June 5. About a week later, I was told the vehicle needed a $7,000 repair and should not be driven. Yet my vehicle had not overheated, there was no visible coolant leaking when it was loaded onto the tow truck or unloaded at my home, and the independent mechanic could not verify the diagnosis. Since receiving the second opinion on Monday, I have continued driving the vehicle daily to and from work, approximately 1.5 hours each day. The vehicle has continued to operate normally, has not overheated, and has not displayed any warning lights. As a result of this experience, I incurred towing and inspection expenses, canceled weekend plans because I was afraid to drive the vehicle, and spent the entire weekend worried that my car had a catastrophic mechanical issue. After 10 years of trusting Ingram Park Mazda and spending thousands of dollars on recommended maintenance and repairs, I expected better documentation and clearer evidence before being advised that my vehicle was unsafe to drive and required such a costly repair. Unfortunately, this experience has caused me to lose confidence in the service department, and I do not plan to return. I would strongly encourage anyone facing a major repair recommendation to seek a second opinion.

Fast and friendly service.

I recently had my sister car service Kim was very very helpful on explaining what was needed had it serviced and was on my way in a couple of hours. Thank you Kim so much 😌 Mr Jesse Solis

Kim and Laura both took very good care of me. Got my vehicle serviced in a timely manner and picked it up with no issues at all. Great place for vehicle service.

My service was done in a timely manner. Abel explained to me what was going to be done. The video of Luis explaining the whole check up on my car was great. Thank you !

Service is excellent!

I bought a 2025 Mazda CX-5, The key fob needed to be replaced. I received immediate service for a replacement. The service was fast and excellent.

Abel kept me updated and informed while my vehicle was being serviced. He’s a friendly guy with excellent customer service!

Overall, wonderful service!

It didn't take long to get my oil change and I really appreciate that.

Fast and quick

Benson's Mazda staff were friendly and straightforward. The lounge has snacks & water/coffee. I took my CX5 for an oil change and tire rotation. Mazda included an inspection as well as recommendation to keep my car up to date.

Benson Mazda dealership staff is the best. Their courteous, professional, and respectful....their top notch.

Abel really took care of us!!!! He's the MAN!!!!!!!!!

Great service professional and courteous.

Excellent service

10/10

I went there for a concern with my vehicle got a diagnostic and they cked everything , so glad I went there, friendly service mgr

Horrible experience with benson management and team no type of communication and now spamming me with separate location tests because they’re mad they didn’t do a good job and had to pay out twice no worries I blocked the initial one but they enjoyed my feedback so much they wanted to you to be aware. Please be careful when dealing with these individuals and be sure to look into their “2nd chance” , “no credit pulls”, or “SPECIAL PROGRAMS”. Just cause they didn’t get you approved doesn’t mean it’s good. Remember that.

I always have great service

3rd oil change with this dealership and its the 3rd time I left happy. Other then the lost of morning breakfast tacos nothing has changed since first visit. Same quick service with terrific customer service and I trust the mechanics working on my car. Just missing the tacos, hahaha.

Always a great experience at IPAC Mazda! Employees are accommodating and professional!

I was met immediately by Abel when I pulled into the service center. Every person I came in contact with was friendly and helpful. My car was serviced quickly and thoroughly.

Great buying experience. Communication with salesman Aaron was fantastic. I highly recommend this dealership If you’re looking for a new Mazda.

Excellent customer service from the service tech to the cashier

Great customer service. Feel given honest and expert advice.

Professional and courteous

Kim was very helpful with my service. She took the time to explain and advise me about my vehicle. Will definitely continue to come back.

The service team was very helpful and very polite when servicing my vehicle.

Abel and his team figured out what was wrong with my car car and made the repair process painless.

Everything was good but when our car was brought out, I expected someone to get us within 5 minutes... we waited 18 minutes before someone told us our car was ready. If yall can speed up that process, that would be great for your customers.

They took too long to replace the heater core. I was not informed the Antifreeze odor was going to be present for a few months after. Also one of the covers on the dashboard was not replaced!! After I got my vehicle back I called the service department and left several messages on the phone and with reception and never heard from service advisor !!!!

Was told to come by to get an alignment on a recently purchased pre-owned car when we noticed it shaking at highway speeds after purchase. Came by first thing Monday morning, were the first customers there, and at 4:30pm had trouble getting updates. Lost pretty much a full day of work trying to get this taken care of.

Responding to your message. Not happy with the service Sherell received. Your service dept. inform her they don't service GMC but the car was b drought their with an extended warranty. Than inform Sherell it was the we battery. Took the car to get a diagnostic test. It's a fuel pressure regular sensor. Not a taste to have. If a diagnostic test was done correctly. Instead wanting five hundred for a battery. Give this dealership a 0 for service being in correct.

I’m sorry but the experience I had with Mazda was ugly first they never offered me the warranty on the tires then they didn’t have tires too fix my flat the tire was no good then I left too another tire shop like 4 miles away I open the trunk and they forgot too put my rim inside the truck

My vehicle has been taken in 3 times for repairs and still can’t get the job done the mechanic Abel is sarcastic and doesn’t explain things thoroughly and when questioned he speaks over you and gives short answers that don’t make sense! He sarcastically told me my vehicle had no gas so he had to put gas and also tried to tell me it was ready two days later when i made the claim with Mazda they told me I could leave it there until they got the answers of what was wrong with vehicle took 10 days for ... Read More

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Google - Oct 10, 2025

My vehicle has been taken in 3 times for repairs and still can’t get the job done the mechanic Abel is sarcastic and doesn’t explain things thoroughly and when questioned he speaks over you and gives short answers that don’t make sense! He sarcastically told me my vehicle had no gas so he had to put gas and also tried to tell me it was ready two days later when i made the claim with Mazda they told me I could leave it there until they got the answers of what was wrong with vehicle took 10 days for him to say that it was system update which doesn’t make sense to why it check engine light engine malfunction light keep coming on and vehicle changed gears by itself while driving. Also had the nerve to tell me to pick up my car so he could get his loaner back!!! I’m very disappointed with this dealership they sold me a vehicle with issues and now they won’t fix it when I picked up yesterday and I hit the gas it feels like it doesn’t catch correctly tells me he did nothing!!!! Very very disappointed to be treated this was when this is the 3rd Vehicle I’ve purchased at bensons which formerly was Ingram park Mazda!!

I was there almost 3 in half hours for part to adjust my seat The service tech came to me and said they have to get the part from another sister property I was like that’s fine Hour pass I went ask they never left to get it another hour o let me send somebody finally went to pick it up no communication at all with coworkers

Terrible service. Service tech did not give information told me pick my car up on Monday however took the day off without letting me know and no one knew what was going on

I do not recommend going to this dealership to get your car serviced!! I dropped off my car Thursday afternoon and came in Friday morning to pick it up. After getting the inspection video, I proceeded to not do anything on my car. I had to wait more than one hour to get my car back, when nothing was done to it! Do not come!!!!

Service team (technician) and the cashier were both great, great service, good communication. About the only two people I can say were good to deal with at the shop. The reception lady was not helpful at all, and the service was very disappointing. I needs support with checking/adjusting sensors in the tailgate and with the key fob which isn’t triggering the doors to open as it should when in proximity without having in my hand. The lady only limited herself to say ‘we can’t do that’, and ‘there’s nothing we can do’. She offered to change ... Read More

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Google - Sep 3, 2025

Service team (technician) and the cashier were both great, great service, good communication. About the only two people I can say were good to deal with at the shop. The reception lady was not helpful at all, and the service was very disappointing. I needs support with checking/adjusting sensors in the tailgate and with the key fob which isn’t triggering the doors to open as it should when in proximity without having in my hand. The lady only limited herself to say ‘we can’t do that’, and ‘there’s nothing we can do’. She offered to change the battery on the key fob, and I said ‘no, I’ve done that’… she still went ahead and did it - we both knew it wouldn’t do the trick. She did not offer any alternatives or potential solutions, or even a call number to ask for more information. Although the cashier was super helpful, as she notices the invoice was over priced without me mentioning it, it took her team a long time, and her having to walk over, because they wouldn’t help her over the phone, to get fixed. Overall, bad experience. Not worth the ‘free service’.

Charged diagnostic fee, they declined to work on the vehicle, and did not even indicate a diagnosis after inspecting.

What a joke, I received a pre-approval letter from capital one, went up there, the guy tells me they had one used car in the back, just the one

Installed my engine wrong, have had many issues and had to take it in multiple times to other dealers. They all say the same. Engine was installed improperly. This Mazda had to pay to get my oil added bc they didn’t do it, now my oil sensor was screwed up and leaking oil. Greenway Mazda informed me it’s bc of this Mazda and how they installed the engine. They also never call back especially when the new dealership tried getting a hold of them bc well… this one screwed up. They did end up paying for it, but ... Read More

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Google - May 30, 2025

Installed my engine wrong, have had many issues and had to take it in multiple times to other dealers. They all say the same. Engine was installed improperly. This Mazda had to pay to get my oil added bc they didn’t do it, now my oil sensor was screwed up and leaking oil. Greenway Mazda informed me it’s bc of this Mazda and how they installed the engine. They also never call back especially when the new dealership tried getting a hold of them bc well… this one screwed up. They did end up paying for it, but I’m officially never owning a Mazda again and I am getting rid of this one as soon as I can

I visited Ingram park mazda today, and I would not recommend anyone visit them. They were rude, and uninterested in selling a car. The finance,guy, Howard literally called me by the wrong last name twice,then basically told me to stop wasting the banks time, that I should quit trying to buy a car. I left and went to buy at a dealership that wanted my business.

I was there for 3 hours for a 10 min oil change. I even had an appointment. Even got there early. Make sure to have your schedule cleared when coming here.

I'm blown away as to how I had to sit in the waiting room for 3 hours only to get an oil change and tire rotation. They did clean out some corrosion off one of the sides of the battery but in the past I have waited at most an hour and a half. Today I had an appointment at 2 and left there at 5pm. It's ridiculous!

The service experience was average. Arrived for an oil change service that lasted 2 hours with an appointment. Nothing exceptional to point out.

Reception team is fine but never take your vehicle here unless you want subjected to harassment. service crew things that everyone has spare cars they can just hop into, so they dont mind taking their time getting the work done. stay away from anyone named brian zero communication, zero concern, zero awareness, stay away.

I was very disappointed. My partner brought my car in for an oil change and inspection check. I responded to the review video within 20 minutes with 2 services I wanted, and he had already been checked out and left. He told me he had asked you to CALL me. I have a busy office and meetings. I am not sitting with my phone waiting for texts. We are traveling on Friday so he now has to come BACK in with the car this morning and disrupt more of his schedule. I have been coming here for years and the video system ... Read More

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Google - Oct 24, 2024

I was very disappointed. My partner brought my car in for an oil change and inspection check. I responded to the review video within 20 minutes with 2 services I wanted, and he had already been checked out and left. He told me he had asked you to CALL me. I have a busy office and meetings. I am not sitting with my phone waiting for texts. We are traveling on Friday so he now has to come BACK in with the car this morning and disrupt more of his schedule. I have been coming here for years and the video system is nice, but only if it is timely and the service department follows up with a CALL to check if your customer has seen it. This is now the second time this has happened to me.

Writing this as I’m waiting in the service center. I was able to make my appointment online day of, which was great. However, the service since I got here has been terrible. The gentleman that took my information and my car keys had a terrible attitude, I asked how long this would take more or less and he said “depends how many cars are ahead of you” I understand that they may not give an accurate answer, but his answer was just ridiculous. I am waiting in the service center where they have a sign that says “enjoy water ... Read More

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Google - Oct 23, 2024

Writing this as I’m waiting in the service center. I was able to make my appointment online day of, which was great. However, the service since I got here has been terrible. The gentleman that took my information and my car keys had a terrible attitude, I asked how long this would take more or less and he said “depends how many cars are ahead of you” I understand that they may not give an accurate answer, but his answer was just ridiculous. I am waiting in the service center where they have a sign that says “enjoy water and treats”, some ladies that work here went to unlock the snack drawer to grab a snack for themselves but did not bother to offer anything to anyone in the room, I understand they don’t have to provide snacks to us, but I thought it was rude that they did not bother to offer anyone anything. If the oil changes were not included with my new car purchase, I would not come here, nor do I plan to come back after my complimentary services.

I quit going to the service department because the care is usually subpar. But they sent me some coupons and got me back in there. I like buying cars there because they give me good deals, but the service is severely lacking. Last year I had an appointment for an oil change and I waited four hours. This year I come back. I have an appointment for an oil change at 12:30 and they take my car into the bay at 1:55 a full hour and a half after my appointment time I ended up staying two hours and 15 minutes this year. ... Read More

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Google - Oct 17, 2024

I quit going to the service department because the care is usually subpar. But they sent me some coupons and got me back in there. I like buying cars there because they give me good deals, but the service is severely lacking. Last year I had an appointment for an oil change and I waited four hours. This year I come back. I have an appointment for an oil change at 12:30 and they take my car into the bay at 1:55 a full hour and a half after my appointment time I ended up staying two hours and 15 minutes this year. They take appointments but they don’t honor them. This is why I used to drive 20 miles one way to get my car serviced because the service was excellent. I bought a package for several oil changes and tire rotations so I will be coming back to Ingram Park Mazda but I will not be happy about it.

The 3 oil change price is a heckuva price. It’s like buy 2 oil changes from a regular place and get 1 free. BUT you get extra stuff like a tire rotation and more. However, it usually takes 3 hours, even if you show up on time for your appointment. They usually make a video of them going over your vehicle. This time, they made a pre-video with them joking around and a shaky view of the garage floor. Dude was talking about being a rookie at the job. I got that video. Nothing with the details of my vehicle. I replied asking ... Read More

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Google - Oct 4, 2024

The 3 oil change price is a heckuva price. It’s like buy 2 oil changes from a regular place and get 1 free. BUT you get extra stuff like a tire rotation and more. However, it usually takes 3 hours, even if you show up on time for your appointment. They usually make a video of them going over your vehicle. This time, they made a pre-video with them joking around and a shaky view of the garage floor. Dude was talking about being a rookie at the job. I got that video. Nothing with the details of my vehicle. I replied asking for my video. No response yet. And when I was done, I got my key, and I was boxed in. Took the guy 5 minutes to find the key to the vehicle in front of me so I could leave. An off day for them, to be sure. They’re usually much better…but not much faster. I have 1 more oil change paid for. Then I’ll have to ask if saving $80 is worth an additional 8 hours wait.

I went for service. I still had 1 free service left. They said that they rotated my tires, but they didn't. I know every scratch on my car, it is easy to tell. I wonder if they even changed the engine oil at all. I have lost their trust. This is the second time it happens.

Not even with a scheduled appointment could they perform an oil change under an hour! Instead it too 2 1/2 HOURS!!!! People arrived after I did and left before me. Not even when my car was ready and pulled in front of the service station could they get me back on the road. When I asked what the hold up was the service clerk said I had to wait on the service rep to complete the paperwork. So where is this Service Rep???!!! Oh, he’s at LUNCH!!! Wouldn’t common sense tell you to have someone else complete it!?! Not at ... Read More

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Google - Aug 23, 2024

Not even with a scheduled appointment could they perform an oil change under an hour! Instead it too 2 1/2 HOURS!!!! People arrived after I did and left before me. Not even when my car was ready and pulled in front of the service station could they get me back on the road. When I asked what the hold up was the service clerk said I had to wait on the service rep to complete the paperwork. So where is this Service Rep???!!! Oh, he’s at LUNCH!!! Wouldn’t common sense tell you to have someone else complete it!?! Not at Ingram Park MAZDA!!!!

I'm not to sure why and how? There is a 3% transaction fee for the total amount and not the individual transaction. This is probably something that may interest the city and state in business practices. Is there an ATM on the premises where customers go get cash from since you're holding there vehicle and why isn't this posted on the website when booking appointments?

Very disappointed with the service that I received and I will not be bringing my car back here. When I tried to ask questions about the diagnosis I received the young man on the phone was rude and sounded reluctant to answer any questions, as according to him the video that they sent should have answered any of my questions. It did not. They were also reluctant to do the work I asked for and continue to call and ask me if I was "sure that's what I want to do". I will be getting a second ... Read More

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Google - Aug 2, 2024

Very disappointed with the service that I received and I will not be bringing my car back here. When I tried to ask questions about the diagnosis I received the young man on the phone was rude and sounded reluctant to answer any questions, as according to him the video that they sent should have answered any of my questions. It did not. They were also reluctant to do the work I asked for and continue to call and ask me if I was "sure that's what I want to do". I will be getting a second opinion elsewhere.

$185 diagnostic fee is pretty steep, but was Ok because I really needed to find the problem with my AC. The told me my blower motor was out and wanted to charge me around $800 for parts and 2 hours of work. I told them that was too much, so the dropped the price a whole $50. After some research, we discover that it is a very easy fix, and was able to replace it for $120, and it took only 15 mins. AC is working fine now. Do better, and stop taking advantage of your customers.

They lied about my sisters car. They tricked us into thinking we were co signing my sister vehicle all the time the car is under my name. Sent the tags to the wrong address. Over all worst service ever. I swear only cause we’re stuck with the stupid car under my name as primary accountant i would’ve turned it in.

Took my car to get checked and for a pcm flash. They did not inform me about any other repairs that needed to be done because I was apparently "adamant" for them to do the pcm flash, so that's all they did. I left my number for the service manager to call me after calling them back to explain the issue, with no call back in 3 days. Had to call them back to talk about the issue with no resolution, just them saying "well we did what you asked for". So for future customers, don'... Read More

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Google - Jun 8, 2024

Took my car to get checked and for a pcm flash. They did not inform me about any other repairs that needed to be done because I was apparently "adamant" for them to do the pcm flash, so that's all they did. I left my number for the service manager to call me after calling them back to explain the issue, with no call back in 3 days. Had to call them back to talk about the issue with no resolution, just them saying "well we did what you asked for". So for future customers, don't be too "adamant" about one thing or that's all they will do.

The front desk lady for the service department is the worst ever she insulted us and didn't care about providing us with information. She was very rude and disrespectful. This is the only bad thing about this dealer the service manager was okay.

(Translated by Google) I don't know if it's the same manager. I bought a vehicle, and honestly, I waited 6 and a half hours. Then the vehicle was in poor condition with some things they put in it as if to say, "Now this guy leaves." This happened at Ingram Park Nissan. I apologize if it's not the same place. (Original) No sé si es el mismo manager yo adquirí un vehículo y la verdad 6 horas y media esperando Luego el vehículo en mal estado con algunas cosas k pusieron como diciendo Ya para ... Read More

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Google - Apr 30, 2024

(Translated by Google) I don't know if it's the same manager. I bought a vehicle, and honestly, I waited 6 and a half hours. Then the vehicle was in poor condition with some things they put in it as if to say, "Now this guy leaves." This happened at Ingram Park Nissan. I apologize if it's not the same place. (Original) No sé si es el mismo manager yo adquirí un vehículo y la verdad 6 horas y media esperando Luego el vehículo en mal estado con algunas cosas k pusieron como diciendo Ya para k se vaya este señor Esto paso en Ingram Park Nissan Una disculpa si no es el mismo lugar

Their ads are misleading and they don’t listen to the customer. Waste of time to visit.

Car was listed for 47k. Then when we sat down it suddenly had a 3k protection package and LoJack installed which couldn’t get removed. But he could “help us out” by getting the protection removed. And they try to give you only $500 for trade in. My ride is no gem aesthetically but any vehicle with working engine and wheels is worth more than that. But he “helped us out” again by getting it to $1500. They made no recession to the MSRP in an effort to make the sale. Mazda is okay but it’s no Lexus/Acura/Mercedes. If ... Read More

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Google - Mar 28, 2024

Car was listed for 47k. Then when we sat down it suddenly had a 3k protection package and LoJack installed which couldn’t get removed. But he could “help us out” by getting the protection removed. And they try to give you only $500 for trade in. My ride is no gem aesthetically but any vehicle with working engine and wheels is worth more than that. But he “helped us out” again by getting it to $1500. They made no recession to the MSRP in an effort to make the sale. Mazda is okay but it’s no Lexus/Acura/Mercedes. If they called me to say they would meet our demands I still wouldn’t buy it. There’s plenty of cars out there.

Service department is horrible Brian is a liar Don't take your vehicle here

For the service department- HORRIBLE! No communication going on here, they had my car for over 2 months, I haven’t even had it back 1 week and it’s leaking oil now. Great job!

Bryan did not help me. I waited a long time for an oil change. People that came after me . Left before me. Bryan never talk to me or asked any questions.

I’m writing a 1 star as we bought our 2022 Mazda Cx9 from Ipac and won’t be returning. Our sales man was 12/10 great customer service, however the management is not great. We asked for 2nd set of keys and our driver seat floor mats, & the manager does not want to work with us in giving either or as they “lost big on a sale” and does not want to work with us. Love our car, but management sucks! 🙂

I made an appointment for a diagnostic issue and when I asked on the phone how long it would take they said half a day. I show up (at 8am) only for them to ask if I’m ready to leave my car there for 3-5 days, which I could not do and was not clarified to me or even mentioned on the phone. I asked why and they said that it’s like that for everyone even if you make an appointment, so then what is even the point of making one?? I then asked if I could get ... Read More

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Google - Feb 26, 2024

I made an appointment for a diagnostic issue and when I asked on the phone how long it would take they said half a day. I show up (at 8am) only for them to ask if I’m ready to leave my car there for 3-5 days, which I could not do and was not clarified to me or even mentioned on the phone. I asked why and they said that it’s like that for everyone even if you make an appointment, so then what is even the point of making one?? I then asked if I could get an oil change since I was already there and they said that would also take 3-5 days???? In what world does an oil change take 3-5 days that’s insane. Would also like to add that this was 8am on a Monday, so if this was an issue then I can’t imagine an appointment on a Friday of Saturday. They were also fairly rude and looked at me like I was crazy for questioning any of this, will not be returning.

Applied to finance a car here years ago, ended up not getting it, due to them not being able to get the payment I wanted. Ever since then, for years, about 4-5. I've been getting spam calls, spam emails, and spam mail about maintenance and warranty for a car I didn't get, a 2017 Mazda3. I believe they sell your information here.

Bad experience service advisor was rude got help from another manager timing was off said I didn't make an appointment wen I did at 1130 then they said didn't know if the had the filter to get my oil change!!!!

If I could rate this place a zero I would. I set up an appointment with them for 12 pm for a standard maintenance. Carl came to me at 2 pm after 2 hours of waiting saying they would have to charge me an extra $85 for half hour of work because my oil plug was stripped and it would take longer. When I asked what was done so far he stated they had only rotated my tires. After 2 hours of waiting his excuse was there were people here before me. Like I said I had an appointment, meaning I’m being blamed for ... Read More

Full review text opened.

Google - Feb 17, 2024

If I could rate this place a zero I would. I set up an appointment with them for 12 pm for a standard maintenance. Carl came to me at 2 pm after 2 hours of waiting saying they would have to charge me an extra $85 for half hour of work because my oil plug was stripped and it would take longer. When I asked what was done so far he stated they had only rotated my tires. After 2 hours of waiting his excuse was there were people here before me. Like I said I had an appointment, meaning I’m being blamed for their poor time management. Carl is completely unprofessional. While he was arguing back and forth with me he was also told he needed to be more professional and to not have someone on the phone while he was speaking to customers because I guess a customer complained.

I will NEVER buy a car from here again. Sold me a car that was in a collision prior to me buying it and it took another technician from a different dealer to tell me that there was a shoddy job done to repair the car. A few months in, I was having break problems and now having more problems. I wish I could demand compensation for all this. Super shady dealer. Do not come here if you are a woman alone, because they will take advantage of your and your money.