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Benson's Auto Group Mazda

Horrible customer service, dishonest salespeople, false promises, changed papers, switched financing from my own to make $

Thank you so much for figuring what was wrong with my car my husband passed away i had no idea what was wrong with my car I appreciate your help I was worried I wouldn’t be able to drive my car again thank you

A lot of miscommunication errors, found loose screws in my engine bay, and very hard to try and get someone to talk to me straight up about what’s going on with my car and what the next steps are. They pressure on having you sign so they can for sure at least charge you for having them give you a hard time.

¡Cuidado! Prácticas engañosas, daño a tu crédito y pésima atención al cliente. Si valoras tu tiempo, tu dinero y tu puntaje de crédito, aléjate de este concesionario (Benson's Auto Group / Ingram Park Mazda). Mi experiencia intentando comprar una Mitsubishi Outlander Plug-in Hybrid 2025 SEL Platinum fue una auténtica pesadilla y una falta de respeto total. Soy del área de Dallas y estuve en contacto con ellos por más de una semana porque genuinamente quería comprar la camioneta. Al principio, la atención fue rápida; me enviaron fotos y videos para engancharme. Yo ya contaba con una preaprobación de crédito por parte de mi propio banco, pero me obligaron a aplicar directamente con ellos bajo la promesa de venderme el vehículo. El resultado fue desastroso: 1. Dañaron mi crédito: Hicieron 7 solicitudes de crédito (hard inquiries) sin mi consentimiento claro de enviarlo a múltiples bancos, todo para nada. 2. Precios engañosos (Bait-and-Switch): Tienen la camioneta publicada a un precio, luego te envían propuestas alteradas, y en línea cambian los precios constantemente para atraer clientes, pero a la hora de la verdad no respetan las cifras. 3. Pésimo profesionalismo: Los vendedores Omar Nomeli, Jorge y Heather son los peores con los que he tratado. Me pasaban de uno a otro sin darme soluciones. 4. Desaparición total (Ghosting): En el momento en que les proporcioné mi Seguro Social para la aplicación que me exigieron, dejaron de responderme. Pasaron 3 días enteros en los que tuve que perseguirlos llamando repetidamente sin que me contestaran. 5. La mentira final: El sábado, justo cuando se suponía que iba a hacer el viaje hasta San Antonio para concretar el trato, finalmente me dicen que "ya vendieron la camioneta". Solo me causaron dolores de cabeza y estrés. No te dejes engañar por sus publicaciones en internet. Son expertos en dar vueltas, jugar con tu información financiera y no concretar nada. Cero recomendados.

(Translated by Google) Excellent (Original) Excelente

My husband and I are returning customers because every time we schedule our appointments, we always get excellent customer service, detailed information for our vehicles issues/problems, and the scheduling is quick and easy. Abel is one of the best mechanics I’ve seen in years very knowledgeable and caring for his customers. Thank you Mazda crew you are all awesome!!

Kim was the best. So helpful and understanding thank you Kim

I came in 45 minutes before my appointment and was welcomed warmly by Kim. The guys got my oil and air filters changed efficiently.

This is my second Mazda I’ve purchased thru this dealership. Completely satisfied with the service I have received..

I dealt with Abel and he was very helpful,nice, and professional. I needed a fob because when I bought my car from another dealership it only had one fob. Dealership ( Auto Nation) wouldn’t get us another one. My car started to stall and not start. Abel got tests done , fixed our messed up fib because it was under manufacture warranty, bout another fib and they said I needed a new battery also. Great service.

I’ve been there multiple times and it’s always been good. Staff is professional respectful no issues and I recommend any person to go there and get work done. Great place

My car was genuinely about to fall apart so I took it in for a diagnostic. Abel found everything that was wrong, fixed it and even gave me a new windshield wiper! Such amazing service, Abel was very communicative, and with the laundry list of services I needed to get done, was able to get my car back to me quickly. Now my car is driving just like it did when I first bought it and I couldn’t be happier!!! After this I’m not going anywhere else for my auto maintenance needs!!

Amazing service, quick and employees are very helpful and kind